Grievance Redressal
If you ever have a concern about anything we've said, written or done, we want to hear about it. Here's exactly how to raise one, and the escalation path if we don't resolve it to your satisfaction.
Level 1 β Direct contact
Most concerns are resolved in a single conversation. Please reach out to us first:
- WhatsApp: +91 75739 19113
- Phone: +91 75739 19113
- Email: malharinvestments.com@gmail.com
We aim to acknowledge every complaint within 24 business hours and resolve it within 7 working days.
Level 2 β Written escalation
If your concern is not resolved at Level 1 to your satisfaction, please send a written email describing the issue, with any supporting documents, to the email address above with the subject line "Grievance β [your name]". We will provide a written response within 14 working days.
Level 3 β Escalation to the executing distributor
If your concern relates to a mutual fund transaction executed through our AMFI-registered distribution partner, that partner is the regulated entity responsible for that transaction. Their independent grievance contact and AMFI registration details are provided at the time of the transaction, and are available on request.
Level 4 β Regulatory escalation
If you remain unsatisfied, you may escalate to the appropriate regulatory authority:
For mutual fund transactions
- AMFI: www.amfiindia.com β grievance section.
- SEBI SCORES: scores.sebi.gov.in β the Securities and Exchange Board of India's online grievance platform for investors.
For general consumer grievances
- National Consumer Helpline: 1915 or consumerhelpline.gov.in.
What a good grievance contains
To help us resolve any issue quickly, please include:
- Your full name and contact details.
- A clear description of what happened and when.
- Any reference numbers, WhatsApp messages, emails or documents relating to the issue.
- What resolution you're looking for.
Our commitment
We treat every grievance seriously, respond in writing, keep records of all complaints and their resolution, and use the feedback to improve our practice. Every concern raised makes us better.